Black Friday Sale
Our Store Policies
Everything you need to know
We founded Ellie's Happy Tails with one goal in mind: giving pet owners a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more.
Our Shipping Policy
Because we care
We send all of our parcels out Royal Mail standard delivery 2-3 working days once processed. We process your orders within 48 hours Monday-Friday. Any orders placed on Friday-Sunday will be processed Monday.
Returns & Refunds
What you need to know
We have a 7 day return policy, which means you have 7 days after receiving your item to request a return. Perishable items such as treats, treat boxes are non-refundable.
To be eligible for a return, your item must be in the same condition as you received it in, unworn or unused, with tags and in its original packaging. You'll need the receipt or proof of purchase.
To Start a return, you can contact us on ellieshappytails@gmail.com
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We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, youll be automatically refunded on your original payment method within 10 business days. Please remember it can take awhile for your bank or credit company to process the refund. If more than 15 days have passed since we've approved your refund, please contact us on ellieshappytails@gmail.com
Damages and Issues
What happens next?
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right!
Unfortunately we DO NOT returns on sale items or gift cards.
Our Privacy Policy
Your information is safe with us
This Privacy Policy describes how E.H.T Ellie's Happy Tails (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
CONTACT
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at ellieshappytails@gmail.com
COLLECTING PERSONAL INFORMATION
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
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Device information
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Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
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Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels
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Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site
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Order information
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Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
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Source of collection: collected from you.
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Disclosure for a business purpose: Royal Mail
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Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.
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Customer support information
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Purpose of collection:
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Source of collection:
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Disclosure for a business purpose:
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Personal Information collected:
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Purpose of collection: to provide customer support.
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Source of collection: collected from you
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Disclosure for a business purpose: Royal Mail
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Personal Information collected
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MINORS
The Site is not intended for individuals under the age of 16. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request dele
USING PERSONAL INFORMATION
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilment of your order, and keeping you
up to date on new products, services, and offers.
COOKIES
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
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